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Let's Grow Together

OUR POLICY

Our Compliance:

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Initial Contact and Inquiry
– Respond to the client’s initial inquiry via phone, email, or online form.
– Gather basic information about the client’s needs and determine if your services are a good fit.

Client Needs Assessment 
– Schedule a consultation to discuss the client’s requirements in more detail.
– Ask targeted questions to understand the client’s goals, challenges, and expectations.

Information Gathering
– Collect detailed information from the client, including contact details, business information, and any relevant documents or data.
– Use intake forms or questionnaires to streamline this process.

Proposal and Agreement 
– Prepare a customized proposal outlining the scope of work, deliverables, timeline, and pricing.
– Present the proposal to the client and address any questions or concerns.
– Once agreed upon, draft a formal contract or agreement for the client to sign.

Onboarding and Documentation
– Send a welcome packet or onboarding materials to the client, which may include an introduction to your team, process overview, and key contact information.
– Set up the client in your project management and accounting systems.

Initial Payment and Compliance
– Invoice the client for any initial payments required before starting the work.
– Ensure compliance with any regulatory or internal requirements, such as privacy policies and data protection measures.

Project Kickoff
– Schedule a kickoff meeting to introduce the team, outline the project plan, and confirm next steps.
– Set clear communication protocols and establish regular check-ins or progress updates.

Execution and Monitoring
– Begin work according to the agreed-upon timeline and scope.
– Monitor progress, communicate regularly with the client, and adjust as necessary based on feedback.

Review and Feedback
– Throughout the project, solicit feedback from the client to ensure their needs are being met.
– Make any necessary adjustments to improve service delivery.

Project Completion and Follow-Up
– Upon project completion, review the final deliverables with the client to ensure satisfaction.
– Send a final invoice if applicable and provide any final reports or documentation.
– Follow up with the client for feedback and discuss potential future work or ongoing support.

In the spirit of reconciliation the Potato Media acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Working Hours

Monday to Friday:
10 am to 6 pm

Saturday:
Appointment Only

Sunday:
Closed

Public Holidays:
Closed

Head Office
Australia

Level 12, 300 Ann Street Brisbane Qld 4000

Philippines

Davao City

Social Media
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Potato Media is committed to equality, diversity, and inclusion, fostering a culture of respect and
empowerment for all staff and affiliates connected to our company.

Rainbow Flag
The logo on the Rotary International page of the Potato Media website features the well-known Rotary wheel emblem. The emblem consists of a cogwheel with six spokes and 24 cogs, symbolizing Rotary's commitment to service and its mechanical efficiency. At the center of the wheel is a smaller circle, often containing the word "Rotary" or the Rotary International name. The logo typically includes the Rotary International blue and gold color scheme, where the wheel is gold, and the text is blue. This iconic symbol represents the organization's global network and dedication to community service, ethical standards, and promoting peace and goodwill.

Proud Member of Rotary International

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